STYLISH & DURABLE

Shipping

Shipping Your Order

Shipping Lead Times

The lead time of your order may vary based on our production schedule. Standard orders typically ship out of our facility in 2-3 weeks from the day you place your order.

Please note that orders placed after 3:00 pm ET may not be received until the following business day.

Expected Delivery Dates

All products are shipped from Washington, GA. Please make sure to take transit time to your location into account when ordering. Standard transit times within the U.S. can vary from a day to a week, depending on the destination. Larger items and high volume orders will be shipped UPS Freight.

Specific Delivery Date Requests

If you need delivery by a certain date, or you need delayed shipment to a certain date, please contact us at 1-833-856-TREX (8739) before placing your order. To meet specific ship dates expedite options may be available and/or required.

Shipment Notifications

When your order ships, we will notify you via email one day later to allow the shipment to enter the carrier’s system. Included in the email will be a tracking number for your shipment. We encourage you to track your package online or over the phone with the carrier.

For orders shipped LTL, the carrier terminal will contact you to schedule delivery when they receive the product. Standard delivery includes bringing the panels to your home address. We do not recommend using a lift gate for the packages are to large. If possible remove the panels one at a time from the shipping container. Prior to signing/accepting, please be sure to check for any damages that may have occurred during transit and note on the shipping receipt. If any damages are significant, take photos of the damage, refuse the package and contact us immediately.

Nonstandard Shipments

For orders shipping to an address outside of the contiguous United States, please contact our customer service representatives for a custom quote. In order to obtain your quote, we will need your delivery address and a list of panels you intend to purchase. We cannot ship to PO Boxes. 

Our Commitment to Customer Satisfaction

We are proud to offer durable lattice panels perfect for many uses in and around your home. If for any reason you are not satisfied with your product, feel free to reach out to us at any time.

After placing an order:

You will receive an order confirmation, please check it immediately – make sure the diagrams and sizes are what you expected. Orders are usually processed within 14 days except during April, May, June, and July which are typically  our peak months. If you don’t receive an order confirmation from us within 3 days, please contact us concerning your order. If you find it necessary to cancel your order, please do so prior to production. All panels are made to order; therefore, they are non-refundable.

We accept several methods of payment as listed below. We guarantee every transaction to be 100% secure.

Within 24 hours, we will send you confirmation via email of your order including estimated ship date from our facility. Please look over your order confirmation meticulously to ensure that everything is correct.

All prices are listed in U.S. dollars.

Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards.

The funds will be captured at the time the order is placed.

Our Commitment to Customer Satisfaction

We are proud to offer durable lattice panels perfect for many uses in and around your home. If for any reason you are not satisfied with your product, feel free to reach out to us at any time.

Call Us - 833-856-8739